Skip to main content
On-location editorial hair and makeup, Lisbon — how Good Hands works

How Good Hands Works

From your first message to your arrival, we have already considered what you need

The Simple Version

Three Steps. That Is It.

Tell us what you need. We confirm the time and the address. Our senior artist comes to you. That is it.

1

Share Your Preferences

Tell us the service, the date and time, and where you are staying. The more we know, the better prepared our artist arrives.

2

We Confirm the Booking

We reply within 24 hours with availability and a price. One senior artist takes the booking and does the work, so the person you speak to is the person who arrives.

3

We Come to You

Our artist arrives at your hotel, villa or apartment with a full kit, works in English, and leaves the room as she found it.

The Detailed Version

Here Is What Happens

For those who appreciate knowing how things work

01

You Reach Out

Fill out our booking form, send us a message via chat, email, or Telegram. Tell us:

  • What you need: Haircut, color, makeup, spa treatment, etc.
  • Your preferences: Modern vs. traditional, specific techniques, style references
  • Your situation: First time in Lisbon? Specific event? Time constraints?
  • Location & timing: Where you're staying, when you're available
  • Budget: Approximate range you're comfortable with
A note: the more you tell us about the look you want, the more precisely we can prepare for it.
02

We Read Your Request

A person reads it, not a system. We check:

  • The service: what you want done, and whether we do it
  • The timing: whether the date and hour are free in the diary
  • The group: how many people, and how long that realistically takes
  • The address: Lisbon, Cascais or Sintra, and the travel time to it

If we cannot do it, or cannot do it well on your timeline, we say so rather than take the booking.

Response time: we aim to answer within 24 hours
03

We Send You a Written Answer

You receive a reply that sets out:

  • Availability: whether we can take the date and hour you asked for
  • The price: quoted for your booking, in writing, before you commit
  • The timeline: how long it takes, worked back from when you need to be ready
  • What we need from you: the exact address, and access details for a hotel or venue

Nothing is charged at this point. If the answer does not suit you, say so and we adjust it or leave it there.

04

You Confirm

Simply reply "Yes, let's book it!" (or something similar). That's all you need to do.

We hold the time in the diary and send you the details in writing.

05

We Handle the Detail

Before the day, we:

  • Agree the timeline and the order of the morning with you
  • Communicate all your preferences and requirements
  • Translate if needed (Portuguese ↔ English)
  • Send you confirmation with all details
  • Add calendar invite if you want one

What Is Included

One quoted price per booking. Here is what sits inside it:

Travel to You

Our artist comes to your hotel, villa or apartment anywhere in Lisbon, Cascais or Sintra, with a full kit

All Communication

One thread, in English, from your first message through to the confirmed time and address

One Senior Artist

The person you speak to is the person who arrives, so nothing is lost in a handover

Day-of Contact

If something changes on the day, you have a number that answers and we work out what is possible

Local Knowledge

We work in Lisbon, Cascais and Sintra every week, so we know the venues, the traffic and the light

Time Savings

No salon to find, no appointment to travel to, and no second language to negotiate it in

In short: one price, quoted in writing, before anything is charged.

No payment is taken to make a booking request

Common Questions

Will I get the same artist next time?

Yes. One senior artist does the work, so a second booking is with the same person, who already knows your hair and what you asked for last time.

What if I need to reschedule?

Message us as soon as you know. With 24 to 48 hours of notice we can usually move the booking to another time.

Do you work with last-minute bookings?

Same-day is possible but not guaranteed; next-day is usually achievable. The more notice you give us, the better your options.

What if I'm not happy with the result?

Tell us while the artist is still with you if you can. Most things can be adjusted on the spot. If they cannot, tell us straight afterwards and we will put it right.

Who actually comes to my room?

One senior artist. There is no matching step and no third party. The person who answers your enquiry is the person who arrives, and she works in English.

Ready to Begin?

Tell us the service, the date and the address. We take it from there.

Request a Booking

We reply within 24 hours • No payment is taken to book