Privacy Policy

1. Introduction

Good Hands ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our beauty concierge service and website.

2. Information We Collect

2.1 Personal Information

When you use our service, we collect:

• Name and contact information (email, phone number)
• Service preferences and booking history
• Payment information (processed securely through Stripe)
• Communication history with our concierge team
• Feedback and reviews

2.2 Automatically Collected Information

• Device information (browser type, operating system)
• IP address and location data
• Cookies and usage data (see Cookie Policy)
• Analytics data (page views, session duration)

3. How We Use Your Information

We use your information to:

• Provide our concierge service: Match you with appropriate beauty professionals
• Process bookings: Coordinate appointments and handle payments
• Communicate with you: Send confirmations, reminders, and updates
• Improve our service: Analyze usage patterns and gather feedback
• Marketing: Send promotional offers (with your consent)
• Safety and security: Prevent fraud and protect our users

4. Information Sharing

We share your information with:

• Beauty professionals: Only necessary booking details (name, service, time)
• Service providers: Payment processors (Stripe), email services, analytics tools
• Legal requirements: When required by law or to protect rights and safety

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure database storage with access controls
• Regular security audits and updates
• Payment processing through PCI-compliant providers

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured format
• Object: Opt out of marketing communications
• Withdraw consent: At any time, for consent-based processing

To exercise these rights, contact us at privacy@beautysalonlisbon.com

7. Cookies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

8. Data Retention

We retain your information for as long as necessary to provide our service and comply with legal obligations. Booking history is kept for 3 years for accounting purposes. You can request deletion at any time.

9. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place through standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Continued use of our service after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights: